There will always be times when you need some support. Things break unexpectedly regardless of the best practices in place to catch them before they happen. Whether it is a hardware failure or software misbehaving, we can take care of it. We have the skills to diagnose the cause and put in place the actions needed to get it resolved and your systems working at their peak once more.
It’s not always about failures either. Sometimes it’s about upgrading to a newer version of a product or replacing an older system. Maybe you simply want to add more functionality or capability to your systems. Whatever the need, we can look at it and offer you sound advice on the best way to meet your requirements. Hardware upgrades, machine replacements, software updates, expanding your networks – it’s all within our capabilities. All you need to do is contact us to discuss it.
HelpDesk
Through our helpdesk system you have easy access straight to our professional Support team who are ready to help with any needs or questions that you have. Whether you contact us through email, phone or directly via our website, we are ready to assist. With the tools and procedures we have in place, we can often do all our diagnosis and resolution remotely saving you time and getting your systems running sooner.
Onsite Support
Not everything can be fixed remotely – sometimes an onsite visit is required. For our Managed IT plans, there are usually no additional charges for onsite support. For others there will be some charges involved. However we aim to keep these costs down by doing all we can to minimise the time we spend there.
Payment Options
Services such as these are never free. AxinITe can offer you a range of options when it comes to paying for our services. Direct deposit, credit card (Mastercard or Visa) and even PayPal can be used. If none of these appeal, you are welcome to pay via a Bank Cheque to our business address.
Direct Debit – Bank details listed on invoice. Quote Invoice Number as reference
Cheque – Bank Cheque only accepted. Address details listed on invoice. Quote Invoice Number as reference.
Credit Card/PayPal – Pay via credit card or from your own PayPal account using the link below. Insert invoice number in “Description” and payment amount in “Item Price”